Micrologic: Operations Services

Incident Response

You call us when an incident occurs.
Technician visits site at the earliest.
Diagnoses issue and provides resolution.
Replaces parts or device as per need.

Contracted Services

Responds to calls for operations and support.
Provide monitoring services round the clock.
Meet Service Level Agreements agreed upon.
Contracts renewed annually.

Documentation

Document procedures for various user tasks.
Document network systems.
Create step-wise guides for technicians.
Maintain incident knowledgebase for reference.

Operational Services Cycle

Routine Operations Support

Support Routine IT operations
- New User Setup, deal with password issues.
- Directory Services management.
- Ongoing management of firewall rules.
- Guide users on phone to resolve issues.
Setup new user devices
Rollout new software
Procedural documentation for various tasks
On-site and phone support

Technical Support

Diagnose software and hardware faults
Replace parts as needed
Available on call 24/7
Respond on-site within agreed upon time limits
On-site and remote services

Infrastructure Monitoring

Monitor and maintain networks and computers
Combine with Operations and Techical support.
On-site and remote monitoring

Network Stabilization

Troubleshoot nagging networking issues.
Report problem and potential fixes.
Design and deploy agreed-upon solutions.